Privacy policy

At CELFCARE, operated by Rozy Radiance Lifestyle LLP, your privacy is not an afterthought — it is a foundation. This Privacy Policy outlines how we collect, use, protect, and respect the personal information you share with us when you visit or transact on celfcare.in. We are committed to being transparent and giving you meaningful control over your data.

WHO THIS POLICY APPLIES TO

This policy governs all users of celfcare.in, including:

  • Visitors — those who browse the Site without registering or transacting.
  • Authorized Customers — those who register, place orders, or use any Services offered through the Site.

By using our Site, you acknowledge that you have read and agree to the practices described in this Privacy Policy.

WHAT IS "PERSONALLY IDENTIFIABLE INFORMATION"?

"Personally Identifiable Information" - PII) refers to any information that can be used to identify, contact, or locate you — including your name, address, phone number, email address, financial profile, or payment details. It does not include anonymised or aggregated demographic data that cannot be traced back to an individual.

INFORMATION WE COLLECT

We collect only the information necessary to provide you with a seamless, personalised shopping and skincare experience.
This includes:

  • Basic profile information from all Visitors (e.g. browsing behaviour via cookies).
  • From Authorized Customers: name, email address, phone number, delivery address, and social media profile information where voluntarily provided.
  • Login data such as IP addresses, browser type and version, pages visited, and session timestamps — used solely for analytics, security, and site improvement.

HOW WE USE YOUR INFORMATION

Your information helps us build a better experience for you.
Specifically, we use it to:

  • Personalise your experience on celfcare.in with relevant product recommendations.
  • Process and fulfil your orders efficiently and accurately.
  • Respond to your queries and provide customer support.
  • Send you updates about new products, promotions, or skincare content — only where you have consented.
  • Ensure the security of your account and prevent fraudulent activity.
  •  Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

THIRDPARTY SERVICE PROVIDERS

To operate our platform effectively, we work with carefully selected third-party vendors — including payment processors, logistics partners, and analytics providers. These parties may access limited PII strictly on a need-to-know basis to deliver their services.

We require all third-party partners to handle your data responsibly and in accordance with applicable data protection laws. We do not permit them to use your data for independent marketing or commercial purposes.

Aggregated, non-identifiable demographic data may be shared with affiliated agencies to improve our services and understand our customer base at a macro level.

COOKIES

We use cookies to enhance your experience on celfcare.in Cookies are small text files stored on your device that help us remember your preferences, maintain your session security, and understand how our Site is used.

Specifically, cookies allow us to:

  • Remember your preferences and browsing history on our Site.
  • Automatically log you out after 10 minutes of inactivity for your account security.
  • Gather aggregate data on site usage to continuously improve our platform.

You may configure your browser to refuse cookies or alert you when cookies are being sent. Please note that some features of our Site may not function optimally without cookies enabled. For detailed information on cookie usage, please visit our Cookies Info page.

HOW WE STORE & PROTECT YOUR DATA

The security of your personal information is something we take very seriously. We employ commercially reasonable security measures, including:

  • Encryption protocols to protect sensitive information (such as payment details) transmitted over the Internet.
  • Access restricted to a limited number of authorised personnel with secure credentials.
  • Regular security audits of our systems and processes.

While we make every effort to safeguard your data, no electronic transmission or database is entirely immune to risk. In the unlikely event of a data incident, we are committed to responding promptly and transparently.

SHARING OF INFORMATION

Your PII may be shared with other Authorized Customers only where both parties have expressed interest in a transaction and only to the extent necessary to facilitate that interaction. We do not share your information beyond what is described in this policy.

We may be required to disclose your information to comply with a court order, subpoena, or law enforcement request — and will do so only when legally obligated or when necessary to protect the safety of our users or the public.

YOUR CHOICES & OPT-OUT

You are in control of your data. You can:

Opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by writing to us at support@rozyradiance.com.

Request correction or deletion of your PII at any time.

Ask us to deactivate your data — once deactivated, we will not sell, transfer, or use it in any way going forward (note: residual data in secure backups may exist for a limited period as required by law).

YOUR RIGHTS UNDER DATA PROTECTION LAW

You have the following rights regarding your personal data:

 ✓ Right to Access ✓ Right to Rectification
✓ Right to Erasure ✓ Right to Restrict Processing
✓ Right to Object to Processing ✓ Right to Data Portability
✓ Right to Withdraw Consent ✓ Right to Complain to a Supervisory Authority

To exercise any of these rights, please reach out to us at support@rozyradiance.com and we will respond within a reasonable timeframe.

CHILDREN'S PRIVACY

CELFCARE does not knowingly collect personal information from anyone under the age of 18. Our products and services are intended for adults. If you believe your child has provided us with personal information, please contact us immediately at support@rozyradiance.com and we will promptly delete such information from our records.

THIRD-PARTY LINKS

Our Site may contain links to external websites for your convenience. Please note that once you navigate to a third party website, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any linked websites before sharing your information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting an update on celfcare.in. Where a change materially affects how we handle previously collected information, we will reach out to you directly to provide notice and, where required, obtain your consent.